On-site 'Mystery Visits' - visits to clients' businesses by fully trained members of our research team, carefully selected to match the customer profile of each organisiation. All programmes are uniquely designed to meet each client's uniquely specific needs, using their own dedicated report and scorecard, with visit scenarios tailored to ensure clients obtain the maximum benefit from visitor feedback.
Online 'Mystery Shopping' - monitoring web based facilities covering information and access sites as well as e-commerce purchases, enabling the full appraisal of the critical areas of order fulfilment including delivery, timings and presentation of delivered packages and their contents.
Telephone 'Mystery Callers' - for many organisations, particularly B2B, phone enquiries are a major source of new revenue leads. The Mystery Caller facility can review whether procedures are followed `in the dealing of enquiries by staff and this can include focussing on critical areas such as lead handling, sales conversion as well attitude and standard adherence.
Click and collect 'Mystery Review' - appraising the customer experience when using the combination of on-line ordering and in-store collection.