Our Mystery Shoppers are the most important element of our business and your safety is paramount to us. The purpose of this document is to provide advice to Mystery Shoppers on the protocols to consider for face to-face Mystery Shopping / Surveys during the period of lockdown and the return to working.
MSPA Europe/Africa and Storecheckers are providing these recommendations in good faith based on our broad understanding of the government announcements regarding the Covid-19 pandemic. As such we cannot in any way be held liable for these recommendations.
Mystery Shoppers should assess the current situation both locally and nationally and see if there are any restrictions in place (ie. when going to any locations, transport etc.)
Mystery Shoppers need to complete a self-assessment of their risk factors and whether it is the right decision to accept the mystery shopping work.
Mystery Shoppers need to complete a self-assessment of their health and must not accept or carry out any assignment if they feel sick or ill, have a cough, fever or any symptom their local health authority identifies as an indicator of Covid-19 infection. In addition to this, Mystery Shoppers must not accept or carry out any face-to-face assignment if they have had contact, in the last 14 days, with any positive case of Covid-19 and/or any person that had symptoms of the infection (even if they have not been tested yet).
Review the questionnaire and safety guidelines provided. Whenever possible, peak hours should be avoided, however please check if there are any restrictions on the time of the visits being made.
If there are any concerns about safety issues during your visits, please contact Storecheckers immediately so that we can notify the client and corrective measures can be implemented without delay.
Be aware of the risks of contamination from surfaces, especially with your mobile phone, reading glasses and sunglasses. Remember to bring a pen in case you need to fill in any forms or make any notes.
Mystery Shoppers MUST wear a face mask during evaluations and use hand sanitiser before and after evaluations (min. 70% alcohol).
On the day of the visit, Mystery Shoppers should, if possible, check their body temperature and assess if they have any symptoms of infection.
Mystery Shoppers should not carry out fieldwork if they have had contact, in the last 14 days, with any infected or symptomatic person.
If you have accepted assignments and then come into contact with someone as above, please notify us immediately as it will not be safe to conduct the visits. Please do not take any chances.
Mystery Shoppers should stop the evaluations at any time if they feel at risk. For example, if a Mystery Shopper enters a store and the employees are not wearing a face mask where it is mandatory, or the amount of customers is clearly above the maximum limit allowed due to the need of physical distancing, the Mystery Shopper should consider the visit as completed and report the results established at that point.
Mystery Shoppers need to be vigilant to minimise the risk of infection:
When reporting the results, please detail any issues you may have faced during the visits.
Should you test positive for Covid-19 or develop symptoms of infection within 14 days of the fieldwork, please notify Storecheckers immediately.