Part of the Serve Legal group
Healthcare Compliance & Patient Experience Audits
Evaluating healthcare services through real-world insights. Independent audits of service, compliance, and ethics in both public and private healthcare.
Poor patient experience or non-compliance with CQC and NHS standards can quickly escalate into complaints, regulatory action and reputational damage. Undetected gaps in how services are delivered put organisations at financial risk and increase the chances of negative inspection outcomes.
How Serve Legal and Storecheckers make a difference.
We use trained mystery shoppers and healthcare auditors to visit pharmacies, clinics, hospitals and other providers as real patients. During each visit, we capture how staff interact, how clearly information is given, how ethical and appropriate any sales activity is, and how well processes align with regulatory and internal standards.
Alongside the patient journey, we record structured metrics on both service delivery and compliance. You receive detailed reports with practical recommendations, so issues can be addressed quickly and improvements tracked over time. We can also benchmark your results against sector standards and wider programmes to highlight where you lead the market and where you are exposed.