Part of the Serve Legal group
Place Management Measurement
Independent civic auditing enabling Placemakers to improve public spaces.
We provide data insight to place managers with bespoke audit services including safety and environmental perception audits, market research, event feedback, mystery shopping, BID survey, events experience and safety testing. Our auditors act as everyday visitors, providing a realistic view of how safe, welcoming, and well-managed your area feels. From high street routes, civic markets to BID members feedback, we adapt our approach to align with your goals.
How Serve Legal and Storecheckers make a difference.
We offer:
- Environmental Mapping Perception Audits: Leveraging audits along public realm walkways to benchmark key factors such as pavements, cleanliness, refuse, litter, bins, overflowing, signage, safety, street sellers etc.
- Mystery Shopping: A very popular and proven audit tool that enables BID managers to actively support their cross-sector levy payer communities with highly valuable insight into their own customer’s full experience, share best practice and celebrate staff excellence and awards.
- Levy Payer Consultation: This specialist market research enables BID managers to gain key insight from their levy payers of all elements of the BID term cycle which can cover BID ballot preparation, Mid-term and New BID / BID area extension.
- Safety Perception Audit: This much leveraged audit allows city managers to assess and enhance how safe visitor’s feel in their town centre with a focus on key nighttime economy routes and activity.
- Event Feedback: Intercept field surveys give impactful insight from attendees and levy payers on economic impact, spend levels, experiential views, travel points & future development.
- Staff Security and Theft Prevention: With retail crime a huge challenge and top of the agenda, this audit enables levy payers to monitor and support staff being vigilant over stock loss and theft prevention.
- Focus Groups: We have a rich legacy in delivering successful Focus Group research that has given Civic Managers very sharp and in-depth insights from targeted audiences into the key issues facing an organisation.
- Market Centre Research: Provides Civic Managers with crucial feedback from visitors to their Town Centre to help evaluate previous actions and make informed decisions on plans to enhance the full visitor experience.