Research by American Express showed that during the previous year over half (55%) of consumers stated they had intended to make a purchase, but had decided not to proceed based on a poor service experience.

Storecheckers' client dedicated Mystery Shopping facility offers you a cost effective means to help you get the best of your key asset, your staff. Staff are a business's most important asset and how they perform will impact its profitability and long term viability.

Better staff performance raises customer loyalty and over the past 25 years we have built up long term relationships with organisations across a wide range of business sectors. Storecheckers enables businesses to track improvement of their staff's performance with an ongoing programme of our Mystery Shopping reviews.

These are designed to provide a detailed and objective view of your customers' experience when using your business, whatever the sector. Our mystery shopping reports and supporting feedback offer a positive and motivational tool that can be used to raise clients' sales profits by linking staff performance to reward and recognition underpinned by a robust training support.

Our aim is for clients to utilise our Mystery Shopping and support programme as a key part of continuously improving operational efficiency. Our services include:

  • Speedy submission of reports and data
  • On line reports availability 24/7
  • Ongoing support package, including suite of on line analytical tools
  • Client review meetings
  • One to one debriefs with site managers
  • Follow up training